My trash was not picked up today. Why?Common reasons for your trash not being collected may include, cross contamination or simply setting your trash out after the truck has gone by. Route drivers will periodically inspect recycling [blue] carts to ensure that the recyclables are not contaminated with other trash. Items such as green waste, construction debris or dirty diapers are examples of waste that can contaminate the blue cart of recyclables. Trash carts, [gray], that have not been picked up could have been related to having heavy or large construction debris sticking out of the cart.
I just moved into my home. How do I get my cardboard collected?
If you have more cardboard that can fit into your
blue recycle cart, then you can call our offices and order a special pickup. Contact 329-5030 or 327-SAVE to schedule a pickup.
I need information on what can be recycled.
Give our offices a call and we will mail you out information. You can also review the
recycling section our website.
I am too weak to handle these large carts and I generate very little waste each week.
We understand that these carts look large compared to the old cans you may have had for years. Believe it or not, these carts are very easy to maneuver and are well balanced for moving to and from your home to the curb. If you generate less waste than many other families, then you can set your cart out only when it is full.
What if I have bulky waste that won't fit into the cart?
The City offers free
bulky waste collection. Just give our office a call and we will schedule the pickup of this bulky waste. This could include appliances, furniture, or tires.
Do I have to use these carts for trash and recycling services?
Yes. The City of Desert Hot Spring has directed DVD to clean up the community which includes the program of providing uniform containers along each residential street.
Can I have another recycle cart if I am a larger recycler?
Yes, Just call our offices for a delivery.
Can I have another trash cart for all my waste?
Yes, A second cart is available at an additional charge.
What can I do with my green waste?
Green waste collection is provided to all residences.
Green waste can be thrown into your old trash cans. No bags can be collected as the processor cannot handle bags. Bundles will be collected and recycled, however they need to be tied in approximate 2' x 4' bundles.
Can you bill my tenant for services?
Owners of single-family dwellings can request a "Tenant Form." Contact our residential department at (760) 329-5030 Ext. 313, or
email us.
How can I change my mailing address?Please write the new address on your payment stub or
email us with your old and new address indicated.
Are there smaller automated carts?
Not at this time. It may be considered in the future. If the carts are too large for the amount of waste you generate, set your cart out for collection when it is full.
Why do we have such large recycling carts?
The City of Desert Hot Springs must divert 50% of our waste from the landfill. In order to do this, the City must recycle more. Larger recycle carts can only promote more recycling and this is our goal. Residents will be surprised on how much of their waste they have always disposed of is recyclable.
Electronic Billing and Online Payment FAQs:
1) Do I create my own UserId & Password or does DVD create it for me?
Each customer must create a unique UserID & Password. DVD does not create them for you.
2) Do I have to add the dashes and zero’s to my account when entering?
When entering an account number, it must be in this format: X-XXXXXXX-X
3) What must I do if I created my UserId & Password and I have not received the email yet?
If you created your UserID & Password but did not receive the email with the ‘confirmation #’, check your spam and junk mail folders.
4) Do I need to add your email address to my list?
If you use an ‘Acceptable Email’ list (i.e. As with Earthlink), be sure to add our email address prior to subscribing or you will not be able to complete the subscription process.
5) What dates are the Recurring Payments debited from my account?
Monthly Billing Cycles: Recurring payments (amount due on the statement) will automatically be processed for you on the 20th of each month.
Quarterly Billing Cycles: Recurring payments (amount due on the statement) will automatically be processed for you on January 20th, April 20th, July 20th, and October 20th.
6) Is the confirmation # that I get emailed to me my password?
Do not confuse the ‘confirmation #’ (you will receive via email to complete the process) with your password. You will only use the confirmation # one time.
7) If my UserId or Password is rejected what must I do?
When first creating your UserID & Password, if they are rejected because they have been taken, try different ones. Be creative!
8) Why is my account balance on the website saying I owe?
The website account balance
DOES NOT reflect payments that were not made from the website.
9) If I make a one time payment and sign up for recurring payments will I be charged twice?
If you make a ‘One-Time Payment’ before the 'Recurring Payment' process date of the 20th and sign up for ‘Recurring Payments’ your credit card or checking account will be debited again on the 20th.
10) May my spouse/partner also sign up online and link to the same account?
The pay online feature does allow for more than one subscriber to be linked to the same account; however, it does not allow a single subscriber (unique UserID) to be linked to multiple accounts.
11) Can I sign up online at any time?
A customer must have received at least one statement since December 31, 2006, before they can subscribe to pay online service. The website is open and fully functioning 24/7.
